ORDERING

You can order our products online.  Once you have completed the check-out process, you will receive an order confirmation email to confirm we are processing your order.

Orders are usually processed within 1-2 working days.  Any orders placed on a Saturday or Sunday will not be classed as received by us until the next working day. 

Once your order is ready for dispatch, it will be securely packaged and you will receive a shipping notification email.  If you have selected 48hr Tracked, this will also contain your tracking reference.  

 DELIVERY

Standard delivery within the United Kingdom is by 2nd Class Royal Mail (3 working days) and costs £2.95.  Postage is FREE in the UK if your order is £35 or over, or you have ordered one of our subscription packages.  

48hr Tracked by Royal Mail is available and costs £4.70.  Please note, Royal Mail do not guarantee delivery within 48hrs - this is an estimated/approximate time period.

Delivery times make take longer during the current climate or during busy periods such as Public/Bank Holidays. 

MISSING/LOST ORDERS

If you have not received your order by 10 working days, please contact us at info@prettyboocandles.co.uk.